Terms of service

Terms of Service

Effective 28 July 2026

These terms govern your use of thiccly.com and any order you place through it. Please read them before ordering — by placing an order you agree to them.

Grey&Co Pte Ltd trading as THICCLY Singapore UEN: 202116069D 426 Clemenceau Avenue North #01-438, Singapore 229516 hello@thiccly.com · +65 9776 3363

In these terms, "we", "us" and "our" mean Grey&Co Pte Ltd. "You" means the person using the site or placing an order.

1. Who can order

You must be at least 18, or old enough to enter a binding contract where you live and have your parent or guardian's permission. By ordering you confirm you are buying as a consumer for your own use, unless you tell us in writing that you are buying in the course of a business.

Some sections below apply differently to business customers. Where that is the case, we say so.

2. How a contract is formed

This matters, so it is set out plainly.

  1. Our product pages are an invitation to order, not an offer.
  2. When you complete checkout, you are making an offer to buy.
  3. Our order confirmation email acknowledges that we received your order. It is not acceptance.
  4. A contract comes into existence only when we dispatch the goods, and covers only the goods actually dispatched.

If we cannot accept your order, we will tell you and refund any payment in full. Reasons might include the item being unavailable, a pricing or description error, a problem with payment or address verification, or our being unable to ship to your location.

3. Prices, errors and taxes

Prices are shown on the product page and may change before you order. The price that applies is the one displayed when you place your order, except where clause 3.3 applies.

3.1 Currency. Prices are shown in Singapore dollars by default. If you view prices in another currency, the amount charged is converted at checkout and your bank may apply its own rate or fee.

3.2 What the price includes. Prices exclude delivery, which is calculated and shown at checkout before you pay.

3.3 Errors. We take care with pricing, but errors happen. If we discover an error in the price or description of something you ordered, we will contact you before dispatch and give you the choice of continuing at the correct price or cancelling for a full refund. If the error is obvious and you could reasonably have recognised it as a mistake, we may cancel and refund without your agreement.

3.4 Import duties and taxes. We ship internationally from Singapore. Your order may attract import duty, VAT, GST or a carrier handling fee on arrival, depending on your country. Where those charges are shown and collected at checkout, we pay them on your behalf. Where they are not, they are payable by you to the carrier or customs authority on delivery, and they are not included in the price you paid us. Our Shipping Policy sets out which applies to your destination. If a parcel is refused or returned because import charges were not paid, we may deduct the return carriage we incur from any refund.

4. Delivery, risk and ownership

We deliver to the destinations listed in our Shipping Policy. Delivery estimates are estimates, not guarantees, unless we have stated a firm date in writing.

Risk in the goods passes to you when they are delivered to the address you gave us, or to a person or place you nominated to receive them.

Ownership passes to you when we have received payment in full.

If nobody is available and the goods cannot be left safely, the carrier will follow its own process. If goods are returned to us undelivered after the carrier's attempts are exhausted, we will contact you to arrange redelivery at your cost, or refund you less the carriage we have incurred.

5. Returns, refunds and cancellation

Our Refund & Returns Policy forms part of these terms. In summary:

  • We do not accept change-of-mind returns, except where the law requires it.
  • Consumers in the UK, EU and EEA have a 14-day cancellation right, set out in section 3 of that policy.
  • Consumers in Singapore have Lemon Law rights under the Consumer Protection (Fair Trading) Act.
  • Faulty, damaged, incorrect and undelivered orders are always covered.

Where the Refund & Returns Policy and these terms differ, the Refund & Returns Policy prevails.

6. About our products

6.1 Descriptions and images. We describe our products as accurately as we can. Photographs are representative; colours can vary between screens, and dimensions are subject to normal manufacturing tolerance. This does not affect your right to receive goods matching their description.

6.2 What our products do and do not promise. Our products are growing supports, substrates and accessories. Plant health and growth depend on species, environment, light, humidity, watering, feeding and your care — most of which are outside our control. We do not promise any particular growth rate, leaf size, or horticultural outcome. Nothing in this clause affects our obligation to supply goods that are of satisfactory quality, fit for purpose and as described.

6.3 Use as instructed. Please follow the assembly and use instructions supplied. Our products are not toys and are not intended for children. Some components have edges when cut; please take care.

6.4 Changes. We improve our products over time. We may change specifications, materials or design between production runs. Where a change is material we will say so on the product page.

7. Gift cards

Gift cards may be used towards any purchase on thiccly.com. They do not expire, cannot be exchanged for cash, and cannot be reloaded. If an order paid for with a gift card is refunded, we refund to the gift card. Gift cards used fraudulently or obtained unlawfully may be cancelled.

8. Intellectual property

8.1 Ours. THICCLY, GrowPole and our logos are trade marks of Grey&Co Pte Ltd. Our products are protected by patents, registered designs and trade marks in Singapore, the United States and elsewhere — see our Intellectual Property Notice. All content on this site, including text, photographs, illustrations, product renders and the species guide, belongs to us or our licensors.

8.2 What you may do. You may view, download and print pages from the site for your own personal, non-commercial use. You may not copy, reproduce, republish, adapt or use our content commercially, or use our trade marks, product images or designs in your own listings, marketing or products, without our written permission.

8.3 Retailers and resellers. Authorised retailers are listed on our Retailers page. Nothing on this site grants a right to resell our products, and buying from us does not make you an authorised reseller.

8.4 Content you submit. If you submit a review, photograph, video or other content to us or tag us on social media, you keep ownership of it. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it in connection with our products and marketing, in any medium, with attribution to your handle or name where practical. You confirm the content is yours to give, is accurate, and does not infringe anyone's rights. You can ask us to stop using it at any time by emailing hello@thiccly.com, and we will do so within a reasonable period, though we may not be able to recall material already printed or distributed.

9. Reviews and acceptable use

Reviews should reflect your honest experience. We do not pay for, edit, suppress or condition reviews on their being positive.

When using the site, please do not: post anything unlawful, defamatory, deceptive or infringing; impersonate anyone; submit false reviews; attempt to gain unauthorised access to the site or its systems; scrape, mine or harvest content or data; or interfere with the site's operation.

We may remove content that breaches this section, and may suspend access where we reasonably believe it is being misused.

10. Our right to decline or cancel an order

We may decline to accept, or may cancel, any order — before dispatch — including where:

  • the item is out of stock or has been discontinued;
  • there is an error in the price or description;
  • we cannot verify your payment, identity or delivery address;
  • we cannot lawfully or practically ship to your destination;
  • the order appears to be for resale, or is unusually large without prior arrangement;
  • we reasonably believe the order is fraudulent, or is connected with prior fraudulent or abusive activity;
  • there is an outstanding chargeback or unresolved payment dispute on a previous order.

If we do, we will refund you in full. We are not obliged to give reasons, and we will not decline an order on any ground prohibited by applicable equality or anti-discrimination law.

11. Third-party sites and sellers

We link to authorised retailers, marketplaces and social platforms. We do not control those sites and are not responsible for their content, terms, pricing or fulfilment. Purchases made from a third-party retailer or marketplace are governed by that seller's terms, not these, and returns for those purchases must be handled through them.

We are not responsible for goods sold as THICCLY by anyone we have not authorised.

12. Our liability

12.1 What we never exclude. Nothing in these terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • defective products, to the extent liability cannot lawfully be excluded;
  • any breach of your statutory rights as a consumer; or
  • anything else that cannot lawfully be limited or excluded.

12.2 Consumers. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. Loss is foreseeable if it is obvious that it will happen, or if at the time of the contract both we and you knew it might. We are not responsible for loss that is not foreseeable, or for loss arising because you used the product other than as instructed, or in conditions we did not describe it as suitable for.

We do not supply our products for business use. If you use them for any commercial or resale purpose, we are not liable to you for loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3 Business customers. If you buy in the course of a business, our total liability in connection with any order is limited to the price you paid for that order, and we are not liable for indirect or consequential loss, or for loss of profit, revenue, data, goodwill or anticipated savings, however arising.

12.4 The website. We aim to keep the site available but do not guarantee uninterrupted access. We may suspend, withdraw or change any part of it without notice.

13. Events outside our control

We are not liable for delay or failure to perform caused by something outside our reasonable control — including carrier disruption, port congestion, customs delay, extreme weather, fire, flood, epidemic, industrial action, war, civil unrest, or failure of public networks or utilities. If such an event materially affects your order, we will contact you and you may cancel for a full refund of anything not yet dispatched.

14. Privacy

How we handle your personal information is set out in our Privacy Policy.

15. Complaints

If something has gone wrong, email hello@thiccly.com and mark your message "Complaint". We will acknowledge within two business days and aim to resolve within 14 days. Most problems are resolved quickly at this stage, and we would rather hear from you than not.

16. Governing law and where disputes are heard

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.

If you are a consumer, that is subject to an important qualification. Nothing in this clause deprives you of the protection of the mandatory consumer laws of the country where you live, and it does not prevent you from bringing proceedings in the courts of your own country where the law gives you that right. Consumers in the UK, EU and EEA in particular retain the right to rely on their local consumer law and to bring proceedings locally.

17. General

Changes. We may update these terms. The version that applies to your order is the one published when you placed it. We keep the effective date at the top current.

Severability. If any provision is found unenforceable, the rest continues to apply.

No waiver. If we do not insist on a right immediately, that does not prevent us from doing so later.

Assignment. We may transfer our rights and obligations under these terms to another business, and will tell you if we do. Your rights will not be affected. You may not transfer yours without our written consent.

Entire agreement. These terms, together with our Refund & Returns Policy, Shipping Policy and Privacy Policy, form the whole agreement between us about your order. This does not limit any liability we have for fraudulent misrepresentation.

Third parties. Nobody other than you and us has rights under these terms.